We extend our heartfelt gratitude for choosing EDI Living for your shopping needs. Your satisfaction is of paramount importance to us, and in that spirit, we present the terms and conditions herein for your perusal and acknowledgment.

At EDI, we uphold the values of respect and inclusivity in all interactions. Any conduct that deviates from this ethos, demonstrating disrespect or hostility towards our team, may result in actions such as order cancellations, denial of service, or other appropriate measures.

1. I. 10-Days Replacement Policy

   • 45-Day Replacement: Should any manufacturing or transportation-related defects be discovered within 10 days of receiving your purchase, we extend a 45-day replacement policy. Kindly furnish us with photographic or videographic evidence detailing the observed defects for expedited resolution.
   • Return Procedure: To initiate a return or replacement request, please contact our dedicated team at info@ediliving.com.

2. II. Refunds And Order Modifications

   • Refunds: Applicable only within 24 hours of placing the order.
   • Refund Processing Time: Upon receipt of the returned item, refunds will be processed within 7 working days. However, please note that the actual crediting time may vary depending on your banking institution.
   • Order Changes: Any alterations to orders are subject to the sole discretion of EDI. Charges may be applicable based on considerations of labour and materials. Additionally, alterations may impact the originally estimated delivery date.
   • Exclusions: Items labeled as 'Clearance,' 'Final Sale,' or display items cannot be altered or cancelled.
   • Discounted Orders: Refunds for discounted orders will exclude the discounted amount. Furthermore, vouchers used in such transactions are single-use, non-refundable, and non-transferable.

3. III. Payment Terms

   • Pricing: All prices are listed in INR and are exclusive of taxes.
   • GST Information: For specifics regarding GST, please do not hesitate to reach out to us.

4. IV. Pricing Adjustments

   • EDI Living reserves the right to adjust prices or rectify any pricing errors as necessary.

5. V. Order Confirmation And Acceptance

   • Confirmation Email: Receipt of a confirmation email does not signify the acceptance of the order by EDI Living.
   • Order Acceptance: EDI retains the right to decline any order placed.
   • Payment Requirement: Full payment is mandatory for completed orders to commence the dispatch process.

6. VI. Delivery

   • Once dispatched, EDI Living relinquishes responsibility for any delays in delivery. Customers are encouraged to track their orders through our website for real-time updates.

7. VII. Product Accuracy

   • Listing Accuracy: We endeavor to maintain accuracy in our product listings.
   • Variations: Please note that slight variations may occur in handmade or natural products.
   • Colour Discrepancies: Discrepancies in colour may arise due to variations in screen settings.
   • Ongoing Review: Our team consistently refines website content to ensure accuracy and clarity.

8. VIII. Promotional Vouchers

   • Specific Terms: Each voucher is subject to specific terms and conditions.
   • Usage Restrictions: Vouchers are time-bound, single-use, and cannot be combined with other promotions.
   • Monetary Value: Vouchers do not accrue interest nor hold any cash value.
   • Application: Voucher values are applied to the total invoice amount.

9. IX. Price Protection -30-days

   Should a product you have purchased experience a price reduction within 30 days, kindly contact us within that timeframe. We will provide store credits equivalent to the price difference. Please note that this policy does not extend to cash refunds.

   We implore you to thoroughly acquaint yourself with all sections outlined above and do not hesitate to seek further clarification should the need arise. Your understanding and adherence to these terms contribute to a seamless shopping experience for all parties involved.