EDI Living assures that all our furniture items are free from defective materials and craftsmanship errors. Specific warranty periods vary among products and commence from the date of delivery as outlined below
Product Variations Acknowledgment: Given that our furniture is handcrafted, customers should anticipate minor variations in design, color, size, and finishing. These variations are intrinsic and esteemed characteristics of our products.
Defect Reporting: Any visible defects or deviations from the order must be reported within 7 days of discovery by emailing info@ediliving.com , accompanied by a detailed description and photographic evidence. Reports submitted after this period will be considered as acceptance of the product.
Proof of Purchase Requirement: Please retain your purchase receipt, as it is necessary for processing any warranty claims.
Claims should be directed to info@ediliving.com and must include images illustrating the defects along with the order number.
Features such as grain patterns, color variations, and other natural markings in materials like wood are not deemed defects.
This warranty does not cover damage arising from neglect, misuse, normal wear and tear, or accidents, such as burns, cuts, scratches, tears, dents, discoloration, or damage caused by household pets.
Deterioration resulting from normal aging, including wear, staining, and fading, is not covered.
The warranty is only valid for products directly purchased from EDI Living.
This warranty does not apply to products used outdoors unless explicitly stated otherwise.
Products repaired or replaced under this warranty will retain the original warranty for the remaining duration.
Any alterations to the product by the customer or unauthorized entities will void this warranty.
For replacements, products must be returned in their original packaging to prevent damage during transit.
The warranty covers manufacturing defects identified within the warranty period, including the cost of materials, replacement parts, labor, and shipping expenses.
Individual comfort preferences are not considered manufacturing faults.
For manufacturing defects discovered after the warranty period, the customer is responsible for the cost of materials, replacement parts, labor, and shipping expenses.
Initiate the claims process by sending an email to info@ediliving.com. Ensure to include your order number, a comprehensive description of the issue, and clear photographs illustrating the defect.
EDI Living will thoroughly evaluate the claim and may require supplementary information or, if deemed necessary, conduct an on-site inspection.
Upon acceptance of the claim, EDI Living will deliberate on whether to repair or replace the affected item. The decision, along with the subsequent course of action and will be promptly communicated to the customer.
